Shipping policy
Our shipping approach
Universal Yums works to prepare and dispatch orders promptly. Review the timing, destination, and address rules below before completing a purchase.
Processing calendar
Payment confirmation starts a processing period of 0–1 business day. Processing takes place Monday through Friday and excludes weekends and public holidays. An order submitted on Saturday, Sunday, or a public holiday enters processing on the next business day.
Estimated delivery
Once processing is complete and the parcel has shipped, estimated transit is 3–5 business days. Processing plus shipping ordinarily produces a total estimate of 3–6 business days. Shipments move on weekdays; orders are not dispatched on Saturday or Sunday.
Rates shown before purchase
Any shipping charge that applies is displayed at checkout before the order is completed. When free shipping is available, checkout will show that option as well.
United States destinations and address accuracy
Shipping is currently limited to the United States, and available destinations appear during checkout. Enter a complete and accurate delivery address. We are not responsible for a delay or failed delivery caused by an address that the customer supplied incorrectly, incompletely, or in an unavailable form.
Tracking
After dispatch, a shipping-confirmation email will include tracking information when tracking is available. Allow as much as 24 hours after the carrier receives the parcel for that information to update.
Possible delays
Carrier operations, weather, holidays, unusually high order volume, and other circumstances outside our control can extend an estimate. If an order has not arrived within the estimated period, contact us and we will help check its delivery status.
Incorrect or incomplete addresses
Review the address carefully before submitting the order. If a mistake is discovered, contact us as soon as possible. We will do our best to update the address before shipment, but a change cannot be guaranteed once processing or dispatch has occurred.
Packages marked delivered but not found
When tracking reports delivery and the parcel is missing, first inspect the delivery area and ask the carrier for more information. If assistance is still needed, contact customer support so the issue can be reviewed.
Shipping questions
Use the website contact page or email brittschultz50492@gmail.com for questions about shipping, delivery, or order status. Telephone support is available at (401) 616-5085. Postal correspondence may be sent to 1860 Bainbridge St, Philadelphia, Pennsylvania 19146, United States. Customer service hours are Monday through Sunday, 9:00 AM–5:00 PM Eastern Time.