Refund policy
Thirty-day request period
A return request must be made within 30 days after the item reaches you. Eligibility requires the same condition in which it arrived: unworn or unused, tags still attached, and original packaging retained. Keep the receipt or another proof of purchase as well.
How an approved return is sent
Begin by emailing brittschultz50492@gmail.com. The return address is 1860 Bainbridge St, Philadelphia, Pennsylvania 19146, United States. If the request is approved, we will provide a return shipping label together with instructions explaining how and where the package must be sent. Merchandise mailed back before a return is requested will not be accepted. Questions about a return may also be sent to brittschultz50492@gmail.com.
Damage, defects, and wrong items
Check the shipment when it is received. If an item is defective or damaged, or the wrong item was supplied, contact us immediately so the issue can be evaluated and made right.
Exceptions and non-returnable goods
Returns are not available for perishables such as food, flowers, or plants; custom goods such as special orders or personalized items; personal-care products; hazardous materials; flammable liquids; or gases. Ask if the status of a particular item is unclear. Sale merchandise and gift cards are also not accepted for return.
Exchanges
The quickest exchange method is to return the item already received and, after that return has been accepted, place a separate order for the preferred item.
European Union cooling-off period
Regardless of the rules above, merchandise shipped into the European Union may be cancelled or returned for any reason, without justification, during the first 14 days. The item must still be unworn or unused, in its original condition and packaging, with tags and a receipt or other proof of purchase.
Refund decision and payment timing
After the return is received and inspected, we will tell you whether the refund is approved. An approved amount is sent automatically to the original payment method within 10 business days. A bank or card issuer may require additional processing time before posting it. If more than 15 business days have elapsed since approval, email brittschultz50492@gmail.com.